Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.

Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
Training experienced employees on recent or updated call center procedures to improve their performance.
Observing the daily operations of call center employees and identifying any areas of improvement.
Liaising with team leaders and managers to conduct on-the-job coaching.
Measuring the effectiveness of training sessions and preparing individual or team progress reports.
Creating and managing the training budget.
Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Playing Tamil speech only

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹38,770.01 per month

Perks:
Commuter assistance
Adaptable schedule
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid time off
Provident Fund

Work Location: In person

📌 Bpo Trainer Chennai
🏢 Ascendas Technologies
📍 Chennai