Job DescriptionSenior Manager / Associate Vice President – Customer Experience
NOpen Positions – Delhi & Mumbai
NAbout Futurisk:
NWith over 21 years of experience, we deliver reliable and client-focused risk solutions to corporates across India. Backed by strong industry relationships and deep expertise in general insurance and employee benefits, we design practical, value-driven solutions tailored to business needs. We focus on long-term partnerships, consistent service quality, and sustainable growth, offering a stable and professional setting where individuals can take ownership and grow with us.
NKey Responsibilities
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- Manage end-to end customer experience for assigned corporate clients, leading the helpdesk team in delivering efficient servicing of GMC, GPA, and GTL policies, claims support, and timely resolution of employee queries. N
- Foster strong relationships with client HR teams, insurers, TPAs, and key stakeholders, driving regular service reviews and strategic recommendations to strengthen client engagement and satisfaction. N




- Ensure timely resolution of employee queries and deliver high levels of customer satisfaction. N
- Lead client renewals and retention initiatives using claims, utilization, and service performance insights. N
- Identify opportunities for account growth, cross-selling, and benefit program enhancements. N
- Manage escalated claimsand ensure timely resolution with insurers and TPAs. N
- Partner with internal wellness SPOCs to drive employee wellness and engagement initiatives. N
- Drive CRM adoption, maintain service records, and monitor partner performance through defined SLAs and KPIs. N
- Leverage MIS, dashboards, and claims analytics to provide actionable insights, support business decisions, and deliver meaningful service reviews to clients and management. N

nDesired Skills & Experience
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- Minimum 5+ years of experience in Employee Benefits, preferably with an Insurance Broking organiza

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