Job DescriptionJob Title: Zscaler Engineer – Operations (ZIA/ZPA/Web DLP)
nLocation: Mumbai
nExperience: 2-5 years
nRole Summary
nWe are looking for a Zscaler Operations Engineer to manage day-to-day operations, monitoring, troubleshooting, and optimization of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Web DLP deployments across enterprise environments. The candidate will be responsible for ensuring policy integrity, incident response, change management, and continuous tuning of the Zscaler platform to maintain security posture and end-user experience.
nKey Responsibilities
nZIA (Zscaler Internet Access)
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- Manage and maintain URL filtering, SSL inspection, cloud firewall, and sandboxing policiesn
- Monitor traffic logs via Nanolog/Log Streaming Service (NSS/LSS) for anomaliesn
- Handle policy exceptions, whitelisting/blacklisting requests, and category reclassificationn
- Troubleshoot SSL bypass issues, PAC file problems, and Zscaler Client Connector (ZCC) connectivity issuesn

nZPA (Zscaler Private Access)
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- Manage App Connectors,



App Segments, Server Groups, and Access Policiesn
- Monitor connector health, load balancing, and private service edge performancen
- Troubleshoot user access issues, DNS resolution problems, and application segment misconfigurationsn
- Support Zero Trust Network Access (ZTNA) rollout for current applicationsn

nWeb DLP
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- Configure and maintain DLP dictionaries, engines, and policies for data exfiltration preventionn
- Investigate DLP incidents, false positives, and policy violations; coordinate with compliance/legal teamsn
- Fine-tune DLP rules to reduce noise while maintaining detection efficacyn
- Support integration of DLP with CASB (if in scope) for SaaS application coveragen

nGeneral Operations
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- Perform daily health checks, incident triage, and RCA documentationn
- Manage change requests (CRs) through ITSM tools with proper testing and rollback plansn
- Maint

📌 Zscaler Engineer (Maharashtra)
🏢 Softcell Technologies Global
📍 Maharashtra