Job DescriptionCreators don't build alone. They need someone who's in their corner.
nAt Pocket FM, we're building the world's largest storytelling platform, and behind every successful writer is someone making sure they stay motivated, supported, and growing.
nIf you love talking to people, solving problems, building relationships, and helping creators succeed, this role is for you.
nWe're looking for an Account Manager – Writer Success to own a portfolio of writers, guide them through their journey, remove roadblocks, and make sure they keep creating their next hit series. This is a relationship-first, operations-driven role not a creative writing role.
nWhat you'll do
n
n
Be the go-to person for a community of writersn
Keep writers engaged, motivated, and progressing toward milestonesn
Solve queries around contracts, payments, dashboards, and platform issuesn
Guide writers through onboarding and contract signingn
Work closely with Product, Editorial, and Operations teams to resolve issuesn




Track writer performance and maintain clean CRM recordsn
Help improve processes that create a better creator experiencen

nYou'll thrive here if you
n
n
Enjoy building genuine relationshipsn
Love solving problems and helping peoplen
Can manage multiple conversations without dropping the balln
Like working with data, dashboards, and operational metricsn
Are excited about creators, stories, and the creator economyn

nWhat we're looking for
n
n
Experience in Account Management, Customer Success, Community Management, Creator Partnerships, or Operationsn
Excellent written and spoken Englishn
Solid empathy and stakeholder management skillsn
Comfortable using CRM/ticketing tools and spreadsheetsn
Highly organized with excellent follow-throughn

nIf you're someone who loves helping creators win while building scalable operations behind the scenes, we'd love to meet you.

📌 Account Manager Vasanthanagar
🏢 Pocket FM
📍 Vasanthanagar