ey Responsibilities

Centre Operations & P&L;
Own and achieve monthly, quarterly, and annual revenue and profitability targets.
Manage Centre P&L; through effective cost control, resource allocation, and operational efficiency.
Ensure 100% compliance with financial and operational parameters.
Monitor centre capacity utilization, staff productivity, infrastructure, and service efficiency.
Ensure adherence to all company SOPs, policies, compliance, hygiene, and safety standards.

Sales & Business Growth
Drive centre and individual sales targets to maximize revenue and profitability.
Monitor footfall, conversion, current customer and existing customer performance.
Understand customer requirements and recommend appropriate services/programs based on customer segmentation.
Plan and execute sales initiatives and centre events in coordination with the Corporate Team.

Customer Excellence
Proactively address customer concerns and ensure timely resolution of complaints.




Monitor client progress and conduct regular reviews to improve customer experience and service efficacy.
Ensure compliance with documentation, zero-session SOPs, software entries, and other customer-related processes.

Team Leadership & People Management
Lead, motivate, and develop the Centre team to achieve business and service objectives.
Support recruitment, induction, orientation, and onboarding of recent team members.
Communicate monthly promotions, incentives, individual sales, execution, and product targets.
Monitor team performance, productivity, and attrition.
Identify training needs and ensure completion of required training programs.
Build a high-performance and customer-centric culture within the centre.

Operational Excellence
Ensure centre cleanliness, hygiene, grooming, uniforms, maintenance, and overall presentation meet company standards.
Optimize appointment planning and infrastructure utilization.
Monitor inventory of retail and consumption products and ensu

📌 Center Head Satna
🏢 VLCC
📍 Satna