Job DescriptionKey Responsibilities:
NCustomer Service
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Act as the primary point of contact for assigned customers for day-to-day service-related requirements. N
Handle customer enquiries, shipment status requests, documentation requirements and operational queries. N
Provide timely and accurate updates on shipment status, schedules, delays and other relevant information. N
Coordinate with Operations, Documentation, Accounts and overseas offices to resolve customer issues. N
Ensure customer complaints and escalations are addressed within the defined turnaround time. N
Maintain skilled and effective communication with customers at all times. N
Monitor service levels and proactively communicate any potential delays or issues. N

nSales Support
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Provide administrative and operational support to the Sales Team for existing and prospective customers. N
Assist the sales team with quotations, rate requests, customer enquiries and follow-ups. N
Coordinate with internal teams to obtain freight rates,



schedules and other commercial information. N
Track quotations and enquiries and follow up with customers wherever required. N
Maintain records of customer enquiries, quotations, prospects and business follow-ups. N
Support the Sales Team in preparing customer presentations, reports and business reviews. N
Identify potential business opportunities from existing customer interactions and share the same with the Sales Team. N

nShipment & Operational Coordination
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Coordinate with Operations and Documentation teams to ensure smooth shipment execution. N
Follow up on booking confirmations, documentation, shipment milestones and delivery updates. N
Ensure customer-specific requirements are communicated to the concerned teams. N
Monitor pending activities and proactively follow up to avoid service failures. N
Coordinate with overseas agents/offices for shipment-related requirements and updates

📌 Hiring: Sr Executive Mandvi
🏢 Savino Del Bene
📍 Mandvi