Key Responsibilities
Make outbound calls to prospective and existing customers.
Generate and qualify leads through telephone calls.
Explain company products/services, offers and pricing clearly to customers.
Follow up on leads and enquiries regularly.
Schedule appointments or sales visits for the sales team.
Maintain proper records of calls, leads and customer interactions.
Update customer information in CRM/Excel or company systems.
Coordinate with BDM/Sales Executives for lead conversion.
Follow up with customers regarding quotations, orders and payments when required.
Handle customer queries professionally and provide appropriate information.
Maintain daily call and lead reports.
Achieve assigned daily, weekly and monthly call/lead targets.
Build positive relationships with customers and maintain skilled communication.
Collect market/customer feedback and report it to the concerned manager.
Follow company communication and customer-handling guidelines.