Operations & Customer Support Executive

Company: Whim Brim
Job Type: Full-time
Work Mode: Onsite / Remote — adaptable options
Experience: 0–3 years
Education: 12th Pass or Graduate

About Whim Brim

Whim Brim is a premium D2C cap brand built around expressive character streetwear. With 15,000+ customers across India, we're growing rapidly and looking for an Operations & Customer Support Executive to join our team.

This role is ideal for someone who is organized, responsive, comfortable communicating with customers, and enjoys solving day-to-day e-commerce and operations problems.

What You'll Do
Manage day-to-day order processing and order management
Handle customer queries through WhatsApp, Email, Instagram, and Phone
Manage returns, replacements, and refunds
Coordinate with logistics partners and monitor shipment tracking
Handle NDR (Non-Delivery Report) and RTO (Return to Origin) cases
Identify opportunities to improve processes, customer experience, and operational efficiency
Work closely with the team and founders to build better systems and processes as the company grows

What We're Looking For
0–3 years of experience in customer support, e-commerce operations, or a similar role
12th pass or graduate




Good command of English
Robust verbal and written communication skills
Detail-oriented and well organized
Comfortable working with Excel / Google Sheets
Fast learner with a practical problem-solving mindset
Able to take ownership and work independently
Comfortable handling multiple customer and operational issues simultaneously

What You'll Get
Opportunity to work directly with founders
Hands-on experience in D2C, e-commerce, and customer operations
Work with a growing premium consumer brand
High ownership and opportunities for career growth
A quick-paced environment where your work directly impacts the business
Prospect to learn, contribute, and make an impact

Who This Role Is For

We're looking for someone who doesn't just want to answer customer messages, but wants to take ownership of problems and get them solved.

If you're organized, proactive, communicate well, and enjoy figuring things out, we'd love to hear from you.

Apply with your resume to join Whim Brim.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: Hybrid remote in Gurugram, Haryana

📌 Customer Support Executive Cse Gurugram (India)
🏢 Whim Brim Lifestyle
📍 India