Responsible for resolving client issues via onsite , Email, Phone and Remote software
Maintain accurate records of daily communications and issues resolve
Collaborate with team members on knowledge transfer, procedures and standards
Be able to understand nature of client issues and resolve them in timely
Maintain policies and procedures when working with clients and provide appropriate information
Solid verbal and written communication skills in English
Installation/Training of the software at client side or on call
Can arrange and show the demonstration at client side
Can travel all over India
Submission of Daily/Weekly or Monthly support activity to the Senior

Qualification/ Key Skills
B. Tech, Diploma/degree
Computer application skills needed
Knowledge in MS SQL Server
Windows Operating System
IIS Configuration
Fluency in English and Malayalam

Job Type: Full time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Implementation Engineer Kochi
🏢 Ihits Technologies (P
📍 Kochi