Key Responsibilities
Handle incoming customer inquiries through phone, email and other communication channels.
Understand customer requirements and provide appropriate product information and support.
Generate qualified leads through cold calling, telecalling and follow-ups.
Follow up with prospective customers and convert leads into sales opportunities.
Coordinate with the field sales team for lead sharing, customer requirements and sales follow-ups.
Maintain accurate customer, lead and sales information in the CRM system.
Coordinate internally for quotations, orders, dispatches and customer requirements.
Maintain regular follow-up with dealers, distributors, retailers and prospective customers.
Prepare sales reports, follow-up reports and other MIS as required.
Track pending inquiries and ensure timely closure.
Support the sales team in achieving monthly sales targets.
Maintain valuable relationships with existing and prospective customers.
Escalate customer complaints or issues to the concerned department and ensure resolution.
Required Skills
Excellent communication and interpersonal skills.
Solid follow-up and convincing skills.
Valuable telephone etiquette and customer-handling ability.
Basic knowledge of MS Excel, Word and CRM software.
Ability to maintain sales records and prepare reports.
Proactive, organized and target-oriented approach.
Ability to coordinate effectively with field sales and internal departments.
Experience in pipes, fittings, water tanks, plumbing products or building materials would be an advantage.