Job description:

Location: Tirupur
Handle customer queries, complaints, escalations, and service requests through various communication channels.
Ensure timely and effective resolution of customer issues with a solid focus on customer satisfaction.
Coordinate with internal teams such as Sales, Logistics, Operations, IT, and Accounts to resolve customer concerns.
Liaise with external agencies/vendors handling customer support tools and platforms.
Monitor and improve customer service processes and response quality.
Manage and guide a customer support team of 5–6 members.
Prepare reports, analyze customer feedback, and suggest service improvements.
Maintain qualified communication standards with customers and stakeholders.




Ensure adherence to company policies and customer service standards.

Advantages: PF, ESI, Bonus, Gratuity, Leave Salary, GPA and Uniform.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:
Leave encashment
Provident Fund

Ability to commute/relocate:
Tiruppur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Bachelor's (Preferred)

Language:
Hindi (Required)
Telugu (Preferred)
Kannada (Preferred)

Work Location: In person

📌 Customer Care Executive Tiruppur
🏢 VCC - Vennila Clothing
📍 Tiruppur