Job Description – Customer Support Executive

Position: Customer Support Executive

Experience : 5–6 Years

Location: Noida sec 63

Shift: Night Shift – US Process

Employment Type: Full-Time

About the Role

We are looking for an experienced and customer-focused Customer Support Executive to manage customer relationships for our US-based clients. The ideal candidate should have excellent English communication skills, solid customer-handling abilities, and experience managing both inbound and outbound customer interactions.

Key Responsibilities
Handle inbound and outbound calls with US customers professionally and efficiently.
Manage customer queries, complaints, requests, and follow-ups.
Build and maintain robust customer relationships.
Provide accurate information and effective resolutions to customer concerns.
Make outbound calls for follow-ups, customer engagement, feedback, and service-related requirements.
Maintain proper records of customer interactions and update CRM systems.
Coordinate with internal teams to resolve customer issues within defined timelines.
Ensure high standards of customer satisfaction and service quality.
Handle escalations professionally and ensure timely closure.




Meet individual and team-based performance and service targets.

Candidate Profile
5–6 years of relevant experience in customer support, customer service, customer relationship management, or an international/US process.
Excellent spoken and written English communication skills.
Solid interpersonal and customer-handling skills.
Comfortable communicating with US customers over calls and emails.
Good problem-solving and multitasking abilities.
Confident, professional, and customer-oriented personality.
Comfortable working in a night shift aligned with US business hours.
Experience with CRM/ticketing systems will be an advantage.

Compensation & Perks
Salary: Competitive package based on the candidate’s last drawn salary, with a suitable hike for the right candidate.
Night-shift working environment.
Opportunity to work directly with US clients.
Growth opportunities based on performance.

Interested candidates can share their updated CV along with their current/last drawn salary and notice period.

Pay: ₹25,000.00 - ₹40,009.00 per month

Work Location: In person

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