Customer Service Executive

Be the voice of Rushabh Sealink and ensure seamless customer experience by coordinating bookings, providing timely updates, and maintaining solid client relationships in the fast-paced logistics industry.

Key Responsibilities

Coordinate with Sales and Pricing teams for container bookings
Place bookings with shipping lines, follow up, validate, and confirm all shipment bookings
Build and maintain long-term customer relationships through excellent service
Manage daily communication via emails and phone calls with customers & shipping lines
Fetch and provide accurate vessel schedules to customers
Ensure timely and accurate data entry into the operating system
Direct customer queries or concerns to the appropriate department and provide prompt responses
Use daily customer service reports to confirm all release requirements before container pickup

Requirements




Robust communication skills — both verbal & written
Minimum 2 years of experience in freight forwarding industry.
Proficiency in MS Office & ability to handle operational systems
Customer-focused mindset with problem-solving abilities

Detail-oriented and able to manage multiple bookings simultaneousl

Job Type: Full time

Pay: ₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate:
Kurla, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:
Higher Secondary(12th Pass) (Preferred)

Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:
English (Preferred)

Work Location: In person

📌 Customer Service Kurla (India)
🏢 Rushabh Sealink
📍 India