Key Responsibilities:
Greet and welcome guests upon arrival with a warm and professional attitude.
Assist in the check-in and check-out processes smoothly and efficiently.
Provide personalized service to VIPs, repeat guests, and special request bookings.
Handle guest complaints and concerns promptly and effectively, ensuring guest satisfaction.
Maintain updated knowledge of all hotel products, services, pricing, and promotional offers.
Coordinate with other departments to ensure guest requests and preferences are met.
Monitor guest feedback and follow up on service recovery actions.
Maintain accurate records of guest preferences, feedback, and interactions.
Support the front desk with administrative tasks during peak hours.
Provide guests with information about the hotel, local attractions, transportation, and services.

Qualifications & Skills:




Bachelor's degree or diploma in Hotel Management or related field (preferred).
Minimum 1–2 years of experience in a similar role in the hospitality industry.
Robust interpersonal and communication skills.
Fluency in English , Malayalam , (Hindi would be plus)
Friendly, courteous, and professional demeanor.
Excellent problem-solving and conflict-resolution skills.
Ability to multitask and work under pressure.
Proficiency in property management systems

Job Type: Full time

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Guest Relation Executive Front Office Alappuzha
🏢 Olivia Hospitality
📍 Alappuzha