Job Title: Guest Relations & Customer Support Executive

Company: Homely Stays
Location: Indore
Salary: ₹13,000 + ₹2,000 Travelling Allowance
Maximum: ₹15,000/month
Experience: 1+ Year in Hospitality / Hotel / Guest Relations
Working Hours: 10:00 AM – 7:00 PM
Working Days: 6 Days a Week
Work Mode: Work From Office + Field Visits

About the Role

Homely Stays is looking for a Guest Relations & Customer Support Executive to handle guest communication, resolve queries, coordinate stays, and ensure a smooth guest experience.
Key Responsibilities
Connect with guests over calls and WhatsApp regarding bookings and stay-related queries.
Handle guest complaints, requests and feedback professionally.
Coordinate with the operations and property teams for guest requirements.
Follow up with guests before, during and after their stay.




Assist guests with check-in/check-out related coordination.
Visit properties when required to assist guests and coordinate with the on-ground team.
Maintain guest records and feedback.
Ensure a positive guest experience and build valuable customer relationships.

Requirements
1+ year experience in Hospitality / Hotel / Guest Relations / Customer Support preferred.
Positive communication and customer-handling skills.
Comfortable speaking with guests over calls.
Comfortable with field visits within Indore.
Problem-solving and positive follow-up skills.
Basic knowledge of Excel/Google Sheets.
Two-wheeler preferred.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Service Representative Vijay Nagar
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📍 Vijay Nagar