Front Desk Receptionist

Position: Front Desk Receptionist
Location: Gwalior, Madhya Pradesh
Employment Type: Full time
Department: Front Office / Admissions

About the Role

We are looking for a confident, well-spoken, and professional Front Desk Receptionist to manage the reception area and assist students, parents, and visitors. The candidate will be responsible for handling enquiries, coordinating with students and faculty, maintaining basic records, and supporting the academy's admission and administrative activities.

Key Responsibilities
Greet and attend to students, parents, visitors, and faculty professionally.
Handle incoming calls and respond to student/parent enquiries.
Explain basic information about courses, batches, fees, demo classes, schedules, and admission procedures.
Follow up with prospective students and leads through phone calls and WhatsApp.
Maintain student enquiry and admission records.
Schedule and coordinate appointments, counselling sessions, and demo classes.
Coordinate with faculty and management regarding student requirements.
Maintain the reception area and ensure smooth day-to-day front-desk operations.
Assist with admission forms, documentation, and basic computer-related work.
Maintain daily records of enquiries, follow-ups, visits,



and admissions.
Handle student and parent queries courteously and escalate important matters to the concerned person.
Support the academy in promotional and admission-related activities when required.

Requirements
Good communication skills in Hindi and English.
Pleasant, confident, and skilled personality.
Basic computer knowledge, including MS Word, Excel, email, and WhatsApp.
Good telephone etiquette and interpersonal skills.
Ability to communicate effectively with students and parents.
Ability to maintain records and perform routine administrative tasks.
Prior experience in a receptionist, front-desk, counselling, education, or customer-service role will be preferred.
Freshers with good communication and computer skills may also apply.

Preferred Qualities
Confident and presentable
Polite and patient
Responsible and punctual
Positive at handling people
Organized and detail-oriented
Able to handle multiple tasks
Comfortable making follow-up calls
Basic sales/admission counselling ability

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:
Cell phone reimbursement
Paid time off

Work Location: In person

📌 Front Desk Receptionist Gwalior
🏢 Parth IAS Academy
📍 Gwalior