We are seeking a dedicated and detail-oriented Customer Support Executive to join our operations team in Mohali, Punjab (Bestech Business Tower - Sector 66). This role is responsible for live monitoring of CCTV feeds, identifying unusual or suspicious activities, and ensuring timely reporting and escalation of incidents in line with company protocols. The ideal candidate will possess solid observational skills, a disciplined approach to work, and a commitment to maintaining high standards of security and operational efficiency.

Key Responsibilities:
Monitor real-time CCTV footage with precision and vigilance.
Identify, assess, and report unusual activities or security incidents accurately and promptly.
Document observations and maintain detailed daily incident logs.
Coordinate with internal teams for escalations and incident resolution.
Ensure compliance with data security and confidentiality policies.
Maintain shift handover reports and adhere to established monitoring protocols.

Candidate Requirements:
Minimum educational qualification: 12th Pass, Graduate
0–1 year of experience in CCTV monitoring, control room operations,



or related fields (Freshers are welcome)
Basic proficiency in computer operations and typing
Strong observational and analytical skills
Ability to work night shifts and maintain consistent focus
Professional attitude with a sense of responsibility and urgency

Benefits:
Competitive fixed salary with performance-based incentives
Exposure to international (U.S.) security operations
Structured shift schedule and professional work workplace
Chance for growth within a tech-enabled surveillance company

Walk-In Interviews:

Time: 10:00 AM – 6:00 PM (Monday to Saturday)

Shifts: Morning, Evening, Night

Venue: 316-B, 3rd Floor, Bestech Business Tower, Mohali

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Ability to commute/relocate:
Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Higher Secondary(12th Pass) (Preferred)

Language:
English (Preferred)
Punjabi (Preferred)

Work Location: In person

📌 Customer Support Representative Sahibzada Ajit Singh Nagar
🏢 Dire Surveillance
📍 Sahibzada Ajit Singh Nagar