The Senior Professional, Operations job maintains the smooth operation of the organization's infrastructure by performing complex tasks, including monitoring systems, troubleshooting issues, and implementing security measures. With minimal supervision, this job resolves network issues, handles incidents, and conducts protocol analysis to ensure proper communication between network devices. This job collaborates with vendors and internal teams to document complex network and infrastructure issues and implement security measures to protect the network infrastructure.

ESSENTIAL FUNCTIONS
MONITORING INFRASTRUCTURE PERFORMANCE: Leads network performance monitoring to maintain smooth and effective operations, applying tools to track network traffic, identify issues, and ensure optimal performance.
TROUBLESHOOTING & RESOLVING ISSUES: Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
INCIDENT MANAGEMENT:



Leads monitoring and responding to network and hosting incidents, outages, and performance alerts, including categorizing issues, and facilitating with technical teams for timely resolution.
PROTOCOL ANALYSIS: Performs complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
CONFIGURATION & DEPLOYMENT: Configures and deploys current hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components.
COLLABORATION & COMMUNICATION: Partners with vendors, third party service providers, and internal teams to resolve complex network issues and improve network performance, providing effective and effective communication, coordination and timely updates.
DOCUMENTATION & REPORTING: Validates the documentation of network issues, resolutions, and performan

📌 Senior Servicenow Developer Bengaluru
🏢 Cargill
📍 Bengaluru