We're Hiring: CRM Executive – Real Estate

Location: Diplomats Group Head Office, Gurugram

Employment Type: Full time

Projects: Ongoing Real Estate Developments

Diplomats Group is looking for a qualified and customer-focused CRM Executive to manage customer relationships and post-sales coordination for its ongoing real estate projects.

The ideal candidate should have excellent communication and organisational skills and be comfortable coordinating with customers, internal departments, banks and project-site teams.

Key Roles & Responsibilities
Serve as the primary point of contact for customers after booking and throughout the customer lifecycle.
Welcome new customers and explain payment schedules, documentation requirements, construction-linked plans and key project processes.
Maintain accurate customer, unit, booking, payment and communication records in the CRM system.
Prepare and issue welcome letters, payment reminders, demand letters, receipts, account statements and other customer correspondence.




Follow up with customers for instalments and outstanding payments while maintaining professional relationships.
Coordinate with the accounts team to reconcile customer payments, resolve payment discrepancies and update customer ledgers.
Assist customers with home-loan documentation and coordinate with banks and financial institutions when required.
Collect, verify and maintain booking forms, KYC documents, agreements and other customer records.
Coordinate agreements, allotment documentation, registration and related formalities with the sales, accounts and legal teams.
Provide customers with approved updates on construction progress, payment milestones, possession schedules and project developments.
Respond promptly to customer enquiries received through calls, emails, messages and in-person meetings.
Record customer requests, complaints and service issues, coordinate with the concerned department and follow through until closure.

📌 Customer Relationship Management Executive Gurugram (India)
🏢 Diplomats Group India
📍 India