We are looking for a Customer Support Associate – Seller Support to assist e-commerce sellers across their complete seller journey. You will handle seller queries, troubleshoot issues, provide accurate resolutions and ensure a smooth seller experience across supported channels.

Requirements
Minimum experience of 6 months in E-commerce, Seller Support, Customer Support, Contact Centre or BPO.
Excellent verbal and written communication skills.
Solid customer/seller service orientation with empathy and active listening.
Positive problem-solving and troubleshooting abilities.
Comfortable working in a high-volume, target-driven setting .
Strong attention to detail and ability to follow SOPs and policies.
Comfortable working across multiple systems and tools.
Ability to handle difficult customer interactions professionally.
Willingness to learn new products, processes and systems quickly.

Key Responsibilities
Handle seller queries through voice, chat and email .
Understand seller concerns and provide accurate resolutions within defined processes and SLAs.
Support sellers across onboarding,

📌 Customer Support Associate Pune
🏢 SocialKraft
📍 Pune