Job Description
Job Description: The Field Counsellor will work with the PSP team to support patient enrolment in the program and adherence towards prescribed therapy.
nResponsibilities:
nBroad Area- 1: Responsible for End-to-End engagement for the designated therapy area.
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Meeting patients in the OPD for the counselling sessionn
Coordinating with hospital staff for patient enrollment and documentation supportn
Ensuring compliance towards monthly deployment plan including ex-station and out-station visitsn
Report adverse event/ market complaints as per the SOP.n
Connect with patients in regular intervals as per the laid-out touchpoints.n
Responsible to track and ensure patient adherence to the therapy.n
Manage the compliance and adherence of patients enrolled.n
Review and take approvals for financial deviationsn
Should be able to empathize with patientsn
Provide patient support by coordinating with other stake holdersn
Ensure patient data entry in CRM tool with required details to be filled as per brand requirementn




Handle patient queries and providing response from pre-defined FAQsn

nBroad Area -2: Operational Roles and Responsibilities
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Develop valuable rapport with physicians.n
Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.n
Receive regular feedback from team managers and undergo program related training and on the job training on a regular basisn
Reporting accurate data to reporting manager on pre-defined timelines and in structured mannern
Attending Review calls / Meets with client / internal Leads at regular intervalsn
Should have valuable oral and written communication in English and vernacular language.n
Should be versatile to adapt and travel on Adhoc work related requirements.n
Should be a self-starter and capable of working in team.n
Coordinate and Run review for work allocated with clients, internal teams as assigned.

📌 Patient Care Advisor Bengaluru
🏢 Indegene
📍 Bengaluru