Job DescriptionRole: Customer Service Advisor
NProcess: International Voice Process
NKey Responsibilities
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Handle customer queriesfrom guests and hosts through calls majorly or other support channels if required. N
Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns. N
Understand the customer's problem by asking appropriate probing questions. N
Provide accurate resolutions using available knowledge bases, tools, and procedures. N
Handle customer complaints with patience, empathy, and professionalism. N
Investigate issues and escalate cases when required. N
Communicate clearly andmaintain a positive customer experience. N
Document every interaction accurately in the relevant systems. N

nEligibility
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N
Undergrad & Graduates N
Freshers & Experienced both N
Willingness to work in rotational shifts (including night shifts) N
Excellent English communication, both verbal and written. N
Solid listening and comprehension skills. N
Positive problem-solving and decision-making ability. N
Customer-focused and empathetic attitude. N
Basic computer and internet skills. N

📌 Hiring: Customer Service Representative Karnataka
🏢 Concentrix
📍 Karnataka