Madurai, Tamil Nadu

Job Summary The Support Operations Administrator plays a crucial role in maintaining high-quality support services within the organization. This position focuses on independently resolving support tickets, providing on-call assistance, and conducting thorough root cause analyses to enhance customer satisfaction and operational efficiency.

Key Responsibilities
Provide Expert Support For Oracle Administration

And Postgresql By Independently Resolving Technical Tickets Within Agreed Slas, Ensuring Timely And Effective Solutions To Customer Issues.
Conduct Root Cause Analyses On Escalated

Issues, Utilizing Oracle And Postgresql Expertise To Identify Underlying Problems And Implement Preventative Measures.
Enhance Team Knowledge By Managing And

Updating The Knowledge Base, Contributing To Training Materials, And Coaching Analysts To Improve Overall Team Performance.
Adhere To Quality Standards And Regulatory

Requirements While Executing Support Tasks, Ensuring Compliance With Company Policies And Industry Best Practices.
Drive Customer Satisfaction By Achieving First





Call Resolution And Minimizing Case Reopens, Ensuring A Positive Customer Experience Through Effective Communication And Resolution Strategies.

Skill Requirements
In-Depth Understanding Of Oracle Administration And Postgresql, With A Solid Foundation In Database Management And Troubleshooting.
Proficiency In Ticketing Systems And Support

Processes, Demonstrating The Ability To Manage Escalations Effectively.
Robust Analytical And

Problem-Solving Skills, Enabling Thorough Root Cause Analysis And Resolution Of Complex Technical Issues.
Excellent Communication

Skills, With A Focus On Customer Service And Experience Enhancement.

Other Requirements
Optional But Valuable

Certifications: Oracle Certified Qualified (Ocp), Postgresql Certified Skilled
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📌 Oracle Administrator Oracle Administration,postgresql,mysql, Ms Sql Madurai
🏢 HCLTech
📍 Madurai