14 Sep
|
Hykon India
|
Bengaluru
14 Sep
Hykon India
Bengaluru
Hykon, a leading multi-crore company engaged in Power Electronics, Solar, Li-ion Battery and Electric Vehicles field, is seeking the following personnel for our Power Electronics Segment. Our product portfolio includes – UPS, Inverters, Servo Stabilizers, Solar water heaters, Lithium Ion Battery packs and Electric Three wheelers.
Job Purpose
Responsible for ensuring the effective and effective delivery of high-quality service to customers, driving customer satisfaction, achieving operational excellence, and contributing to overall business growth within the state. Leads a team of service professionals, manages resources, and implements strategies to optimize service delivery and performance.
Primary Responsibilities
Oversee and manage all service delivery operations within the Karnataka state
Monitor and analyze service performance metrics
· response times -TAT, customer satisfaction, Service & AMC revenue , Implement improvements
Achieve the service revenue and its collection targets
Manage and optimize resource allocation (personnel, equipment, tools) to meet service demands effectively
Manage the ASP / sub contractors appointments and their mode of operation
Develop and implement strategies to improve service efficiency, productivity, and cost-effectiveness
Ensure Team has following the company policies and regulations
Ensure the Daily productivity in filed service and keep on improve
Conduct performance reviews, provide feedback, and identify development opportunities for team members
Develop and manage the service budget for the state, ensuring cost-effectiveness and productive resource utilization
Monitor and control service expenses
Prepare and present regular reports on service performance, key metrics, and initiatives to senior management
Manage inventory related to service parts and equipment, as needed
Qualification & Work Experience
Diploma / B.Tech in Electronics
5 years as Manger service of a reputed Power electronics UPS company
Team strength handled – Minimum 25 engineers
Upload your latest CV including the following data
Last drawn gross salary
Expected monthly salary
Joining time (immediate/ 15days/ 30days/ 60 days)
📌 Manager Service Bengaluru
🏢 Hykon India
📍 Bengaluru