Sales Representative | SilaiGoLocation: Noida

Employment: Full time

Experience: 1–3 years preferred

Industry: Premium Tailoring / Fashion / D2C Services

About SilaiGoSilaiGo is a premium doorstep tailoring service offering custom stitching and alterations for blouses, kurtis, suits, dresses, lehengas and more. Customers book through our digital platform, and we handle pickup, stitching and delivery from our central facility.

What you'll do
Handle incoming leads through phone, WhatsApp and website
Speak with customers, understand their requirements and convert enquiries into confirmed orders
Follow up with interested/unconverted leads
Explain SilaiGo's services, process, pricing and timelines clearly
Coordinate with the pickup team for confirmed orders
Maintain accurate customer/order information in our system
Follow up on pending payments/orders where required
Identify repeat-order opportunities and reconnect with previous customers




Share customer feedback and common objections with the management team
Maintain daily sales and follow-up reports

What we're looking for
Excellent communication skills, especially Hindi + English
Confident speaking with customers over phone
Positive persuasion and objection-handling ability
Comfortable using WhatsApp, Google Sheets and basic software
Organized and disciplined with follow-ups
Customer-focused but sales-oriented
Experience in fashion, tailoring, boutique, D2C or service sales is a plus
Someone who takes ownership rather than waiting for instructions

KPIsPerformance will primarily be measured on:
Qualified leads contacted
Lead → confirmed order conversion
Sales revenue generated
Follow-up completion rate
Repeat-customer conversions
Customer experience / complaint rate

Key: This is a target-driven sales role, not a customer-support-only position.

📌 Sales & Customer Relationship Executive Noida
🏢 SilaiGo
📍 Noida