Job Description

Skill Set: Deskside Support Technician level 1

n

Days per week: Dispatch on demand

n

Location: Ahmedabad India

n

Contract: B2B/Freelance

n

Roll Type: dispatch on demand

n

Language: English & Local Language

n

Key Responsibilities:

n

n
Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues.
n
Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs.
n
Performed basic IMAC (Install, Move, Add, Change) activities for end-user devices and workstations.
n
Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications.
n
Assisted users with password resets, account unlocks, and basic Active Directory user account administration.
n
Provided deskside and remote support for desktop, laptop, printer, scanner, and other peripheral devices.
n
Logged, updated, tracked,



and documented incidents using ServiceNow or similar ITSM tools, escalating unresolved issues to higher support teams when required.
n
Assisted with desktop imaging, software installation, system configuration, and asset deployment following IT procedures.
n
Supported VPN connectivity, Wi-Fi access, email configuration, and basic network connectivity troubleshooting.
n
Maintained accurate asset inventory records and updated technical documentation for incidents and service requests.
n
Ensured compliance with IT security policies, antivirus updates, and standard desktop support procedures.
n
Delivered courteous and skilled customer support while providing timely updates and following up to ensure ticket closure.
n
Followed ITIL best practices for Incident Management, Service Request Management, and escalation procedures in a corporate IT workplace.
n

📌 End User Support Specialist Ahmedabad
🏢 Sharp Brains
📍 Ahmedabad