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IT IS Service Desk
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Leadership
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Communciation
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Client Handling Skills
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Team Skills
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Employee Relationship Skills
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Manage Attrition
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Convincing Skills
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Speaking with numbers
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PI Skills
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Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
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Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.