Job Description

Job Summary:
The Duty Manager ensures smooth operations of the Front Office department, providing exceptional guest service and resolving issues promptly. This role involves overseeing daily activities, coordinating with other departments, and maintaining a high standard of hospitality.

Key Responsibilities:
Guest Relations:
Welcome and assist guests, ensuring their needs are met.
Handle guest complaints, feedback, and special requests professionally.
Operations Management:
Supervise the Front Office team, including receptionists, concierge, and bell staff.
Ensure check-in/check-out processes are effective and seamless.
Monitor lobby activities and maintain a high level of service quality.
Team Leadership:
Train, guide, and motivate staff to deliver excellent customer service.
Schedule shifts and manage staff rosters.
Problem Resolution:
Act as the point of contact for emergencies or operational issues.
Resolve conflicts and ensure guest satisfaction.
Reporting and Coordination:
Communicate with other departments (Housekeeping, F&B;, etc.) to fulfill guest requirements.
Prepare daily reports and share operational insights with senior management.

📌 Duty Manager Bengaluru (India)
🏢 AccorHotel
📍 India