Job Description

Freshworks is looking for a highly motivated and experienced Staff Product Manager for our AI team. This role will be pivotal in driving our AI Agent product line forward focusing on employee experience including IT Service Management, HR Service Management, and IT Operations Management. The role requires a valuable understanding of AI Agents and IT Service Management & IT Operations Management use cases. This role will closely collaborate with product, engineering and GTM leadership to drive decisions and initiatives to build a compelling value proposition and drive adoption & usage with customers.

Responsibilities:
Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience and current technologies to deliver features to our customers




Bring value addition by thinking big and continuously pitching current product ideas
Drive requirement definition, customer experience design, product roadmap and prioritization
Define and own the business metrics and OKRs for our products
Ability to translate complex processes into technical requirements while also managing delivery and operations
Work with the Product Leadership to prioritize problems or themes to reach the outcomes
Define the outcome for sprints and releases and prioritizes the initiatives for the scrum teams
Work with the developers and designers to build a product that meets the expected outcomes and market needs
Work with both UX and Development to understand design or technology implications in solution ideas

📌 Staff Product Manager Bengaluru
🏢 FreshWorks
📍 Bengaluru