TCS has been a excellent pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Service Desk QA

Experience Range: 5 to 8Years

Walkin Location: Bengaluru , Chennai

Interview Date: Friday Online interview

Must Have:
Solid analytical, communication, and presentation skills; exact written documentation
Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
Time management; multi-tasking; work with minimum supervision and quick learning skills
Interpersonal and negotiation skills for calibrationand stakeholder consensus Technical and system expertise (networking, active directory, DNS)
Problem-solving and troubleshooting abilities
Time management
Teamwork and collaboration
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification




Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Excellent written verbal and presentation skills.
Grooming team members to influence upskilling and productivity.

Good to Have:
Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
Designed or operated a QA framework (scorecards, rubrics, sampling plans, calibration sessions)
Experience with LMS, train-the-trainer, onboarding bootcamps, and refresher programs

Essential:
Scorecards, sampling, calibrations, and periodic reporting.
Ability to Lead
Ability to upskill and track learning progress of team
Ability to attend / present weekly, monthly reports to clients
Convert QA findings into coaching plans, run bootcamps, refreshers, and certify readiness.

Minimum Qualification:
15 years of full-time education
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Service Desk Qa Friday Online Interview Bengaluru (India)
🏢 Tata Consultancy Services
📍 India