Job Summary

We are looking for an experienced and responsible Team Lead – Travel Process to manage the flight ticketing team, ensure smooth booking operations, maintain service quality, and achieve team targets. The candidate should have strong knowledge of airline reservations, ticketing, re-issuance, cancellations, and customer handling.

Key Responsibilities
Lead and supervise the flight booking/ticketing team.
Handle and monitor flight reservations, ticket issuance, re-issuance, cancellations, refunds, and amendments.
Ensure accurate and timely processing of bookings.
Handle complex booking and ticketing cases and provide solutions to the team.
Monitor daily team performance, productivity, sales, and revenue targets.
Conduct regular team briefings, coaching, and training.
Ensure proper follow-up on customer queries and booking requests.
Maintain high service quality and minimize booking/ticketing errors.
Coordinate with airlines, consolidators, and internal teams whenever required.
Monitor queues, pending cases, refunds, and re-issuance requests.
Prepare and share daily/weekly performance reports with management.
Identify operational issues and implement corrective actions.




Ensure compliance with company processes and airline fare/ticketing rules.

Required Skills
Strong knowledge of domestic and international flight ticketing.
Hands-on experience with Amadeus or other GDS systems; Amadeus experience preferred.
Valuable understanding of fare rules, baggage policies, refunds, cancellations, and re-issuance.
Strong team-handling and leadership skills.
Excellent communication and customer-handling skills.
Valuable problem-solving and decision-making ability.
Target-oriented and comfortable working in a fast-paced travel environment.
Valuable knowledge of MS Excel and reporting.

Candidate Profile
Minimum 3 years of relevant flight ticketing experience.
Prior experience as a Team Lead / Senior Travel Consultant / Senior Ticketing Executive preferred.
Candidates with strong Amadeus experience will be given preference.
Should be flexible with shifts, including night shifts, if required.
Candidates should demonstrate stability and good team-management capability.

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits
Cell phone reimbursement
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Team Lead Travel Process Chandigarh
🏢 LookMyTicket Tours and Travels
📍 Chandigarh