Job Description

Job Position: ServiceNow Telecom Service Management (TSM) Architect

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Work Location: Greater Noida / Pune / Hyderabad.

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Experience: 8+ to 15+ Years

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Mandatory Keywords: ServiceNow, ServiceNow TSM (Telecom Service Management Architect/ TSOM, Telecom Domain, ITSM, CSM, CMDB & Service Catalog, Integration Hub & Flow Designer, Discovery & Service Mapping, Event Management,

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Key Responsibilities

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Define end-to-end architecture for ServiceNow TSM/TSOM implementations.
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Lead discovery workshops, requirement analysis, solution blueprinting, and architecture design.
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Design solutions for Service Order Management, Service Fulfillment, Service Assurance, Service Inventory,
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Resource Inventory, and Network Service Lifecycle.

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Design telecom-specific solutions for Fiber, Mobile, Enterprise Connectivity, SD-WAN and Broadband services.
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Define integrations with OSS, BSS, CRM, ERP, Inventory, Activation, Monitoring and Network Management Systems.
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Architect REST/SOAP, API-led, middleware and event-based integrations.
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Establish ServiceNow architecture standards, governance, reusable design patterns, and platform roadmap.
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Conduct architecture reviews, solution assessments, and provide technical guidance to development teams.
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Work with business stakeholders, enterprise architects, product owners and telecom operations teams.
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Support RFP/RFI, solution estimation and technical proposals.
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Mentor senior developers and technical leads.
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Telecom Domain

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Telecom OSS/BSS Architecture
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Telecom Service Lifecycle
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Service Order Management & Orchestration
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Service Fulfillment & Activation
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Service Assurance & Fault Management
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Service / Resource Inventory
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Enterprise & Consumer Telecom Services
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NOC / Network Operations
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Telecom Domain Expertise: Solid understanding of:

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Telecom OSS/BSS Architecture
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Telecom Service Lifecycle
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Network Inventory
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Resource Inventory
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Service Assurance
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Service Fulfillment
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Order Orchestration
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Service Activation
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Fault Management
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Enterprise and Consumer Telecom Services
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Education:

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B. Tech or equivalent IT Degree.

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