Job Title:

Subject matter Expert

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Knowledge/Abilities-
Previous experience in a similar role is desirable in consumer relations
Work with the Ops/Training team to develop and build value argumentation Ability to be resilient when dealing with different situations / type of contacts stability to track deliverable dates, deadlines, and reminders
Develop and track corrective action plans
Improve and develop the process, working methods and tools
Ability to follow directions to achieve business goals effectively
Ability to interact with all levels of staff
Robust articulation and comprehension skill
Ability to empathize, anticipate customer needs and problem-solving techniques
Highly independent & motivated team player who s a self-starter and can work independently
Competence in MS Office is a must




Robust time management and behavioral skills
Efficient in learning process quickly and able to conduct the quality audits
Identify and address problems and opportunities

Desirable Skills-
Outstanding communication skills both verbal and written
Ability to be versatile, follow tight deadlines, organize and prioritize work and deliver results quickly
Previous experience in social media
Experience rolling out projects involving process and culture change preferred

Educational Qualification : Graduate

Disclaimer:- Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Gurgaon Building 14 - 11F, Tower D

Language Requirements:

Time Type:

Full time

📌 Subject Matter Expert Gurugram
🏢 Concentrix
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