We are looking for an experienced Customer Success Manager to manage and grow enterprise customer relationships for a leading SaaS/iPaaS platform. The ideal candidate will drive customer lifecycle success including onboarding, adoption, retention, and revenue expansion. Experience in the Supply Chain domain will be an added advantage .

Key Responsibilities:
Own and manage the end-to-end customer lifecycle for enterprise and mid-market accounts
Drive customer onboarding, adoption, and value realization through structured engagement plans
Conduct Executive Business Reviews (EBRs) and align product capabilities with customer business goals
Build and maintain strong relationships with key stakeholders, including C-level executives
Monitor customer health metrics , identify risks, and proactively mitigate churn
Lead renewal planning and forecasting , ensuring high retention rates
Identify and drive upsell and cross-sell opportunities to support revenue growth
Collaborate with Sales, Product, Support, and Professional Services teams for seamless customer experience
Act as the voice of the customer , providing feedback to influence product enhancements
Drive customer satisfaction initiatives ,



including NPS and feedback programs

Required Skills & Qualifications:
5–10 years of experience in Customer Success / Account Management / SaaS roles
Robust experience in managing enterprise accounts and ARR portfolios
Proven ability in customer retention, expansion, and relationship management
Experience in conducting EBRs and strategic account planning
Familiarity with tools like Salesforce, HubSpot, Planhat, or similar CRM platforms
Robust analytical skills with ability to interpret customer data and insights
Excellent communication and stakeholder management skills

Preferred Qualifications:
Experience working with iPaaS, Integration Platforms, or SaaS products
Exposure to Supply Chain / Logistics / EDI / B2B Integration domain
Experience handling global customers and cross-functional teams

Key Competencies:
Customer-centric mindset
Strategic thinking and problem-solving
Solid negotiation and influencing skills
Ability to manage multiple accounts and priorities

Please write to to get connected!

📌 Senior Strategic Customer Success Manager Enterprise Software Integration Platform Bengaluru
🏢 CareerXperts Consulting
📍 Bengaluru