Talent Acquisition (High-Volume Recruitment)
End-to-End Sourcing: Source, screen, interview, and onboard candidates for Domestic collections processes using job portals, local consultants, social media, and walk-ins.
Volume Hiring: Meet weekly and monthly headcount targets for tele-callers, collections agents, and team leaders.
Skill Assessment: Filter candidates strictly based on communication proficiency, negotiation abilities, compliance mindset, and stress tolerance required for call centre settings.
Pipeline Management: Build a continuous pipeline of backup candidates to counter the naturally high attrition rates of the collections sector.
HR Operations & Compliance
Onboarding & Induction: Conduct background verifications,
manage complete employee documentation, create profiles in HR systems, and deliver company orientation.
Attendance & Shift Management: Track daily attendance, roster adherence, login-hours discrepancy, and manage leave records for payroll processing.
Grievance Redressal & Retention: Act as the first point of contact for employee issues; implement creative engagement activities to reduce agent churn.
Exit Management: Manage the formal offboarding process, full and final (F&F;) settlements, and conduct exit interviews to track attrition drivers.