Key Responsibilities
Make outbound calls to customers for overdue EMI payments.
Remind customers about due dates, outstanding amounts, and payment options.
Negotiate and follow up on payment commitments.
Update call outcomes, payment promises, and customer feedback in the system/CRM.
Coordinate with field collection teams where required.
Maintain call quality, compliance, and confidentiality as per banking norms.
Achieve daily/weekly/monthly collection targets.
Handle customer queries related to loan accounts and guide them on payment modes.
DRA & NON DRA can eligible for this job
📌 Telecaller Collections Chennai
🏢 Global Consulting Service
📍 Chennai
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