Key Responsibilities
Handle regular calls and communication with franchise owners.
Coordinate with franchise owners' managers and outlet teams.
Explain and ensure implementation of brand SOPs, processes and guidelines.
Take regular updates on outlet operations, sales, staffing, inventory and issues.
Coordinate with internal teams to resolve franchise-related problems.
Follow up on pending operational requirements and ensure timely closure.
Conduct regular SOP compliance and outlet performance checks.
Maintain records of franchise communication, issues and action points.
Escalate critical operational issues to the management.
KRA / KPIs
SOP Compliance: 90%+ across outlets
Issue Resolution: Close franchise issues within defined TAT
Regular Follow-ups: 100% scheduled franchise calls/updates completed
Manager Coordination: Ensure outlet managers understand and follow SOPs
Outlet Performance: Track and improve operational performance
Reporting: Weekly franchise performance & issue report
Franchise Satisfaction: Maintain robust relationship and communication with franchise partners

📌 Crm Executive Gurugram
🏢 CREMEBORNE PRIVATE
📍 Gurugram