JOB DESCRIPTION – CRM EXECUTIVECompany: C Prompt Solutions Pvt. Ltd.

Position: CRM Executive

Location: Hyderabad

Salary: ₹16,000 – ₹20,000 per month

Experience: 0–2 Years

Employment Type: Full-Time

Job SummaryWe are looking for a proactive and customer-focused CRM Executive to manage customer relationships, coordinate with internal teams, follow up on customer requirements, and ensure a high level of customer satisfaction.
Key ResponsibilitiesManage and maintain strong relationships with existing and potential customers.
Handle customer calls, emails, queries, and service requests professionally.
Follow up with customers regarding requirements, quotations, orders, and service updates.
Coordinate with Sales, Operations, Support, and other internal teams to resolve customer issues.
Maintain accurate customer information and interaction records in the CRM system.
Track leads, follow-ups, complaints, and customer requests.
Ensure timely follow-up and closure of customer queries.
Prepare daily/weekly CRM and follow-up reports.
Monitor customer feedback and identify opportunities for improving customer satisfaction.
Escalate unresolved issues to the appropriate department or manager.




Maintain proper documentation of customer communications and transactions.
Required SkillsGood communication and interpersonal skills.
Customer relationship management skills.
Positive follow-up and coordination abilities.
Basic knowledge of CRM software and MS Excel.
Good problem-solving and negotiation skills.
Ability to handle multiple customers and tasks.
Solid attention to detail and documentation skills.
Positive attitude and customer-oriented approach.
Preferred QualificationsAny Graduate / Post Graduate.
0–2 years of experience in CRM, customer support, sales coordination, or a similar role.
Freshers with good communication skills may also be considered.
Performance ParametersCustomer satisfaction and response time.
Timely follow-up and query resolution.
Lead/customer data accuracy.
Follow-up conversion and closure.
CRM data maintenance and reporting.
Coordination with internal teams.
What We OfferCompetitive salary of ₹16,000–₹20,000 per month.
Professional and supportive work workplace.
Opportunity to develop CRM, customer service, and business coordination skills.
Growth opportunities opportunities based on performance.

📌 Crm Executive Hyderabad
🏢 C Prompt Solutions
📍 Hyderabad