Job DescriptionWe are looking for a CRM Support Executive / Telecaller to handle customer communication, CRM activities, and follow-ups.

Key Responsibilities:
Make and receive customer calls regarding RO service, installation, rental, and complaints.
Follow up with customers for service requests, payments, renewals, and pending issues.
Update customer details, call records, complaints, and follow-up status in the CRM.
Coordinate with RO technicians and the office team for timely service.
Handle customer queries professionally and provide basic information about company services.
Maintain daily call and follow-up reports.
Remind customers about AMC/service due dates and rental renewals.
Ensure proper communication and customer satisfaction.





Requirements:
Valuable communication skills in Hindi; basic English preferred.
Basic computer knowledge and ability to use CRM software.
Positive telephone etiquette and customer-handling skills.
Ability to maintain records and follow up regularly.
Freshers can apply; experience in telecalling, CRM, customer support, or RO/water purifier service will be an advantage.
Responsible, polite, punctual, and target-oriented.

Job Type: Full time

Department: Customer Support / CRM

📌 Customer Support Executive Raipur
🏢 Aquaocean Private
📍 Raipur