Job Title: Voice/Chat ProcessLocation: PuneExperience: 0-2 YearsWorking Days: 5 Days a WeekWeekly Off: 2 Rotational Week OffEmployment Type: Full-TimeJob SummaryWe are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.Key Responsibilities- Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.- Respond to customer inquiries in a professional and timely manner.- Resolve customer complaints and escalate complex issues when required.- Maintain accurate records of customer interactions and transactions.- Provide product, service, and process-related information to customers.- Follow company policies, quality standards,



and customer service guidelines.- Meet individual and team performance targets.- Coordinate with internal departments to ensure timely issue resolution.- Build and maintain positive customer relationships.Required Skills & Qualifications- Graduate/Undergraduates can apply (depending on company requirements).- Excellent verbal and written communication skills in English; - Basic computer proficiency and familiarity with MS Office.- Good problem-solving and interpersonal skills.- Ability to work in a fast-paced workplace.- Customer-centric attitude and willingness to learn.Preferred Qualifications- 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.- Freshers with excellent communication skills are encouraged to apply.Working Conditions- Location: Pune- Shift: Rotational shifts- Working Days: 5 days per week- Weekly Off: 2 rotational week offWhat We Offer- Competitive salary and incentives (if applicable)- Training and career development opportunities- Supportive work environment- Growth opportunities within the organizationHow to apply:- Click on the below mentioned link to register and apply for this job.

📌 Customer Service Representative (Nagpur)
🏢 WNS
📍 Nagpur