Job Description

- Maintain and troubleshoot computers, laptops, printers, scanners, servers, switches, routers, Wi-Fi, and other IT equipment.
- Provide day-to-day technical support to all hotel departments, including Front Office, Housekeeping, Food & Beverage, Finance, HR, Sales, and Administration.
- Monitor and maintain the hotel's LAN, WAN, Wi-Fi, internet connectivity, and network infrastructure.
- Support and maintain hotel applications such as Property Management System (PMS), Point of Sale (POS), HRMS, accounting systems, and other operational software.
- Assist with installation, configuration, upgrading, and maintenance of hardware and software.
- Manage user accounts, email accounts, passwords, access rights, and system permissions.
- Ensure regular data backup and assist with data recovery when required.
- Monitor antivirus, firewall, endpoint security, and other IT security systems.
- Maintain CCTV, access control, telephone/PBX, IPTV, and other technology systems where applicable.
- Support guest Wi-Fi and resolve guest technology-related issues promptly.
- Maintain IT inventory, asset records, software licenses, and equipment documentation.
- Coordinate with external vendors and service providers for maintenance, repairs, and technical support.
- Perform preventive maintenance of IT systems and equipment.
- Ensure IT systems are available and operational during hotel business hours and support emergency issues when required.
- Follow hotel IT policies, cybersecurity procedures,



and data protection standards.
- Maintain proper records of incidents, service requests, maintenance activities, and IT assets.
- Assist the IT Manager in implementing new technology projects and system upgrades.
- Provide basic IT training and guidance to hotel employees.
- Ensure minimum downtime of critical hotel systems and escalate major issues to the IT Manager or relevant vendor.

Qualifications

- achelor’s/Diploma in Information Technology, Computer Science, Computer Applications, or a related field.
- 1–3 years of IT support experience, preferably in a hotel, resort, or hospitality environment.
- Knowledge of hotel PMS and POS systems is preferred.
- Valuable understanding of LAN/WAN, TCP/IP, Wi-Fi, switches, routers, and basic network troubleshooting.
- Knowledge of Windows OS, Microsoft Office, Active Directory, printers, and hardware troubleshooting.
- Basic knowledge of CCTV, PBX/telephone systems, IPTV, access control, and guest Wi-Fi is an advantage.
- Strong problem-solving, communication, and interpersonal skills.
- Ability to work in shifts, weekends, and holidays as required by hotel operations.
- Valuable command of English; additional languages are an advantage.
- Hospitality experience with good customer-service orientation will be preferred.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

📌 IT Executive (India)
🏢 FAIRMONT
📍 India