Overview

Service Support Manager plays a crucial role in – Managing Commercial & Corporate customer Renewal support for Gallagher UK Retail Business Ensuring high-quality Renewal & New Business service delivery Participating in strategic renewal meetings Ensuring smooth delivery of GCoE services Co-ordinate with Service Team Managers to identify opportunities/development areas They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. How you'll make an impact Responsibilities: Act as dedicated member from GCoE for Account Executives & Account Handlers Responsible for end-to-end support of the policy lifecycle services Participating in Renewal Strategic review meetings alongside Executives & Handlers Support a team of 4 to 6 Account Handlers at the branch Take Proactive measures to initiate pre and post-renewal activities promptly Monitor and follow up on triggered activities,



ensuring their accuracy and timely completion Handle queries effectively, aiming to minimize re-work at service center Collaborate with branch to identify activities that can be offshored to service center Maintain a positive relationship with branch staff to enhance overall customer experience Competencies: Excellent Written and Oral communication skills Interpersonal skills Stakeholder Management Ownership and Accountability Insurance domain knowledge Logical thinking and decision making About you Qualifications: Graduate with minimum 5 years of experience in an Insurance domain Insurance certification – good to have Transition/onboarding of service - good to have SPOC - Single Point of Contact role for operations - valuable to have Onshore travel experience – good to have Licenses/Certificates: Insurance Certification will be the additional advantage

📌 Senior Analyst - Service Support Management (India)
🏢 Gallagher
📍 India