Job Description

iMerit is a leader in expert data solutionsfor training, tuning and evaluating AI models and computer vision systems. iMerit helps frontier AI labs, AI-native companies and enterprises build more accurate, reliable, and domain-aware models. iMerit delivers high-quality multimodal data across industries such as high-tech Generative AI, autonomous mobility, healthcare AI, and robotics.

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Through Scholars, its global network of specialists such as linguists, physicians, scientists, engineers, and other subjectmatter experts, iMeritpowers high-quality data creation, reasoning evaluation, model alignment, and human feedback workflows for next-generation AI systems.

Its proprietary Ango Hub platform allows customers and experts to collaborate on complex multimodal data to generate highly curated and validated training artifacts for high-stakes models.

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iMerit's client base includes3 of the top 7 GenAI labs, 8 leadingAV companies, leadersin healthcare AI, and several robotics startups. In 2026, iMerit was acquired by EXL (NASDAQ:EXLS), a global data and AI solutions company. For more information, visit imerit.ai

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Client IT Operations Support Specialist

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Job Details

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Position: IT Operations Support Specialist for a US-based Client Account Staffing Model: Full-time (40 hours per week)

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Target Start Date: August2026

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Coverage: Monday-Friday, 9:00 AM - 5:00 PM Pacific Standard Time.

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This shift time converts to: 9:30 PM - 5:30 AM IST

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- 12:00 AM - 8:00 AM Philippine Standard Time

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- Estimated Volume: Approximately 30-40 tickets per week

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Business Objective

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iMerit is (An EXL Company)seeking a dedicatedIT Operations Support Specialist for one of our clients, to assume routineIT operations and user lifecycle management activities currently being performed by the Client's internal engineering resources.

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This role is intended to support IT operations and user lifecycle management activities and is not expected to function as a traditional high-volume help desk position.

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Job Description- Roles and Responsibilities

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- User onboarding and off-boarding

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- Account provisioning and de-provisioning

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- Access and permission management

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- Software license administration

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- Endpoint administration and device management

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- Ticket triage and routing

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- Basic troubleshooting and issue resolution

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- Documentation maintenance

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- Escalation of complex issues to internalEIT personnel Sample Activities

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Examples of activities may include:

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- Provisioning accounts for new hires

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- Disabling accounts during employee off-boarding

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- Assigning and removing application access

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- Managing software licenses

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- Supporting endpoint enrollment and administration

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- Triaging incoming IT requests

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- Escalating technical issues to internalEIT staff

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- Maintaining support documentation and records Systems and Tools

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The resource may support activities across platforms including:

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- Google Workspace

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- Microsoft 365

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- Slack

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- Zoom

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- Bitdefender

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- Hexnode

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- Additional internal systems as required

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Desired Candidate Profile

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- Experience in IT Operations or Tier 1 IT Support

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- Experience supporting SaaS-based environments

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- Familiarity with user lifecycle management and access administration

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- Solid process and documentation discipline

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- Excellent written and verbal English communication skills

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- Ability to work independently within established procedures and escalation paths Additional Information

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- Existing task inventories, process documentation, and operational playbooks are available.

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- The selected candidate would work closely with the Client's internal EIT team and follow established procedures and escalation paths.

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📌 Client IT Operations Support Specialist (Kolkata)
🏢 iMerit
📍 Kolkata