Company Description The Trustea Sustainable Tea Foundation has been advancing sustainability in the Indian tea industry since 2013, with around 75% of India’s tea production trustea certified. The program takes a holistic approach, giving equal importance to environmental stewardship, workplace safety, and sustainable livelihoods, while ensuring regulatory compliance and fair compensation. Trustea works closely with tea producers and supply chain partners to embed responsible practices across operations. Smallholder farmers are a key focus, receiving structured learning opportunities and hands-on support throughout their sustainability journey. The foundation continues to expand its impact by strengthening systems that improve outcomes for workers, communities, and the environment.

Role Description This is a full time, on-site role based in the Kolkata metropolitan area. The System Assurance & Implementation Manager will oversee the design, implementation, and continuous improvement of assurance systems that support trustea certification and program standards. Day-to-day responsibilities include managing system implementation projects, coordinating with internal teams and external stakeholders, and ensuring that business processes align with sustainability and compliance requirements. The role involves monitoring system performance, analyzing data and reports, identifying gaps, and recommending process improvements to enhance effectiveness and transparency. The manager will also develop implementation plans, train users, document procedures, and support audits and evaluations to maintain the integrity of the trustea program.

RESPONSIBILITIES:

➢ Monitor and implement the trustea Assurance System towards an effective certification programme maintaining the organisational goals.

➢ Designing and rolling out the trustea implementation programme template for field implementation.

➢ Onboarding, training,



and evaluation of the implementation system personnel to ensure roll out in in line with program principles and ethics.

➢ Provide regular status reports and verification and field implementation program performance analysis. ➢ Ensuring effective and credible Monitoring and Evaluation System for the field implementation work.

➢ Independent field assessments on audit and implementation system effectiveness, credibility and ethics. ➢ Working with IT to create a digital template to monitor effectiveness and performance of the field implementation.

➢ Managing effective customer feedback on credibility and ethical field implementation of the trustea code.

➢ Continuously analyses the performance against the assessment and implementation system goals. Identifies bottlenecks and corrective actions required. Takes the necessary measures to ensure the corrections are implemented.

➢ Ensures that the Assurance System is set up to conform to global best standards in line with ISEAL codes and continuous improvement guidelines thereof. ➢ Imparts training on the code to the certification body auditors.

➢ Maintains the digital Audit framework to ensure satisfactory internal and external delivery of the online portal.

➢ Closely work with IT function on all digital tools of the organisation related to Assurance and Implementation.

➢ Independent field assessments on audit system effectiveness, credibility and ethics.

➢ Keeps abreast of the latest legal requirements as applicable to the scope of the code and ensures compliance of the requirements.





➢ Evaluation of performance of audit agencies and audit personnel.

➢ Carries out periodic reviews of the trustea code requirements in line with latest developments and ensure the process of changes to the code as per organisation policy.

➢ Reports on Assurance and Implementation system as per KPIs.

➢ Ensures impartiality is maintained in the assurance and implementation system operation.

➢ Provides regular status reports of the verification program performance analysis.

➢ Liaises with the Certification Bodies and verified/to be verified entities to ensure seamless onboarding and verification.

➢ Ensures effective and credible Monitoring and Evaluation and Learning (MEL)System for trustea code.

➢ Independent field assessments on audit system effectiveness, credibility and ethics.

➢ Corrective and preventive actions on all areas of identified improvement in the Assurance system.

➢ Manage the ISEAL Alliance accreditation process.

ASSURANCE SYSTEM FUNCTION QUALIFICATIONS/SKILLS & EXPERIENCES:

➢ Master’s degree in agriculture, social sciences or related fields with proven auditing background.

➢ Proven experience with international/national social sector or sustainability organisations, preferably in Agri commodities in assurance and implementation.

➢ Experience in working with and managing Sustainability systems implementation and audits.

➢ Minimum 12-15 years of experience in related field.

➢ Proficient in Microsoft Office

➢ Lead auditor qualification and field audit experience in ISO standards or sustainability systems in assessing system compliance.

➢ Experience of leading a team.

➢ Work experience with ISEAL Alliance member organisations will be an added advantage.

Applications mentioning the role to be forwarded to . Mention System Assurance and Implementation (Manager) in the mail subject line.

📌 System Assurance & Implementation Manager (India)
🏢 Trustea Sustainable Tea Foundation
📍 India