Interview Mode: Weekend Walkin drive (Face to Face )

Interview Date: 19-Sep-26(Saturday )

Note: Only candidates currently located in Chennai should apply.

Role : ITSM - Service Management

Experience : 5 to 12 Years

Location : Chennai

Must-Have

- Platform Development & Configuration
- Design and implement Service Now solutions using best practices across ITSM, ITOM, ITAM, and Sec Ops modules.
- Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
- Customize Service Portal and CMS components for enhanced user experience.
- Perform instance management, update set promotion, and release coordination.
- Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.
- Integrate ITSM processes with CMDB and Service Catalog.
- Implement SLA definitions, escalation rules, and reporting dashboards.
- Configure MID Servers, credentials, probes, and sensors for Discovery.




- Build and maintain energetic and static Service Maps to support CMDB accuracy and change impact analysis.
- Integrate with monitoring tools (e.g., Solar Winds, Dynatrace, Splunk) for Event Management and proactive incident response.
- Develop custom patterns, scripts, and integrations using Integration Hub and Service Graph Connectors.
- Implement and maintain Hardware and Software Asset Management modules.
- Ensure accurate lifecycle tracking, reconciliation, and compliance reporting.
- Configure and support Security Incident Response and Vulnerability Response modules.
- Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools.
- Automate threat intelligence workflows and remediation processes.

📌 ITSM - Service Management (India)
🏢 Tata Consultancy Services
📍 India