Job Type: Full-time

TCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.What we are looking forRole: Service Desk QAExperience Range: 5 to 8 YearsLocation: Chennai, BangaloreInterview Date: Saturday OnlineMust Have:Technical and system expertise: Networking, Active Directory, DNSProven customer support experience via phone, remote tools, and ticketing systemsExcellent analytical, communication, written, verbal, and presentation skillsStrong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issuesTime management, teamwork, and collaboration across cross-functional teamsAbility to identify/diagnose issues, categorize/record queries, and advise users on appropriate actionsOwnership to monitor issues start-to-resolution and escalate per matrixGrooming team members to influence upskilling and productivityWell organized,



able to multi-task with minimum supervision and quick learning skillsStrong interpersonal and negotiation skills to collaborate with infra/network/app teamsGood to Have:Well organized with ability to multi-task and work with minimum supervision with quick learning skills.Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issuesEssential:Achieve SLAs/OLAs; govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT).Ability to LeadAbility to upskill and track learning progress of teamAbility to attend / present weekly, monthly reports to clientsCoach, mentor, schedule/workforce management; performance reviews and skill uplift.Minimum Qualification:15 years of full-time educationMinimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Service Desk QA Saturday Online Drive (Bengaluru)
🏢 TCS
📍 Bengaluru