About Department:

Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose :

Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:

- Indian Payroll Knowledge

- Good Written & Verbal Communication

- Experience into Customer Support

Key Responsibility:

- Support clients on phone, email or remote support tools in using and deriving maximum value from the application

- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value

- Proactively build strong customer relationships

- Understand client requirements,



configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and skilled manner

- Solutionize either through configurations or workarounds to address client specific requirements - Develop competence in the use of all the information systems used in implementation of the application

- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools experience if any:

- Experience in GreytHR & Zendesk

📌 Hiring: Payroll Support (India)
🏢 Greytip Software Private
📍 India