Job Type: Full-time

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.What we are looking forRole: ITSM - Service ManagementExperience Range: 5 to 12 YearsLocation: ChennaiInterview Date: 19th September 26 (09:00 AM to 12:00 PM)Interview Venue: Gate 04, TCS Siruseri Campus,Plot No. 1, G‑1, SIPCOT Information Technology ParkNear Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – 603103, Tamil NaduNote-While coming for Walkin:-· Please carry 2 or more copies of updated resume,



2 Passport size photo along with Govt ID proof(Xerox 2 copies)· Please do not bring personal laptop or electronic gadgets to TCS premises.Must Have:Robust hands‑on experience in IT Service Management BAU operationsDeep knowledge of ITIL processes with real‑world execution experienceExpertise in ServiceNow ITSM modules and operational reportingProven experience handling Major Incidents and service outagesStrong governance mindset with focus on SLA adherence and risk reductionExcellent stakeholder communication and leadership skillsGood to Have:ITIL v4 CertificationServiceNow ITSM CertificationExperience in BFSI or regulated enterprise environmentsExposure to automation and process optimizationEssentialOwn and govern end‑to‑end ITSM BAU operationsIncident, Problem, Change, and Request and Knowledge Management processesAct as Major Incident Manager and drive fast service restorationTrack, manage, and report SLAs, OLAs, and KPIsDrive root cause analysis (RCA) and problem preventionEnsure process compliance and audit readinessLead continuous service improvement (CSI) initiativesMinimum Qualification:15 years of full-time educationMinimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Itsm - Service Management 19th September 26 Walkin Chennai (India)
🏢 TCS
📍 India