Job Type: Full time

Support Exceptional Service Across the UK Home Care IndustryExceptional home care depends on accurate records, responsive coordination, and thoughtful communication. The Office Administrator supports these priorities across compliance, care administration, recruitment, visit reconciliation, and general office operations. By connecting India-based expertise with a UK healthcare team, this role offers meaningful global exposure, a balanced daytime schedule, and long-term growth with Emapta for top 1% talent seeking impact.SnapshotEmployment Type: Full-timeWork Setup: Onsite, IndiaShift: Day Shift, 8:00 AM-5:00 PM UK Business Hours, Weekends OffBenefitsCompetitive packageMedical life insuranceStandard government and Emapta benefitsWell-equipped, modern, and accessible officesEmployee engagement initiativesMentorship and exposure to global leaders and teamsDiverse, inclusive, and supportive cultureTransparent performance managementUnlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)QualificationsCandidate Profile5+ years of relevant experience in office administration, healthcare administration, recruitment coordination, payroll support, reconciliation, or a related fieldBright, proactive, eager-to-learn, and highly adaptable approachStrong intellectual ability, attention to detail, and capacity to learn processes quickly without requiring extensive specialist experienceEssentialExcellent spoken and written EnglishClear, neutral, and easily understandable English accentStrong verbal communication skills and confidence speaking with UK-based clients, candidates, care professionals, and colleaguesHigh attention to detail and ability to follow structured processesConfidence working with numbers, reports, reconciliations, and administrative dataExcellent organizational and time-management skillsAbility to learn new systems, processes, and terminology quicklyProfessional, friendly, patient, and empathetic telephone mannerCapacity to work independently and recognize when to escalate an issueDiscretion when handling confidential and sensitive informationWillingness to work flexibly when required for month-end activities, audits, or other business needsAvailability to adjust start and finish times when operationally required and agreed upon in advanceWillingness to work approved additional hours in accordance with applicable overtime proceduresWillingness to work fully onsiteDesirablePrevious experience in a UK home care, healthcare, or social care environmentBackground in care administration or care planningFamiliarity with care plans,



care schedules, medication changes, and care visit administrationExposure to recruitment screening or coordinationKnowledge of invoicing, payroll administration, reconciliation, or general office administrationProficiency in care management or scheduling systems, particularly BirdieCommunication and Cultural AwarenessStrong communication and active listening skills, with the ability to understand and communicate effectively with customers across a range of British accents and dialectsAbility to communicate clearly, listen attentively, and adapt to different communication stylesWarm, patient, friendly, and professional approach in every interactionResponsibilitiesCompliance AdministrationComplete daily compliance checks and administrative activities according to established processes.Retrieve and review relevant reports and records to ensure all required information is complete and accurate.Identify discrepancies, missing information, and potential issues, escalating them to the appropriate UK team members.Maintain accurate records and supporting documentation.Follow clearly defined compliance processes and complete all required checks within agreed timelines.Support the UK team with additional compliance-related administrative tasks as required.Care AdministrationSupport the administration and maintenance of care-related records and documentation.Assist with care plan updates and amendments, where appropriate, after completing the required training.Process updates arising from changes to medication, family requirements, care arrangements, or client circumstances.Maintain knowledge of key home care terminology and processes, including care plans, schedules, visits, and supporting documentation.Perform general care administration activities during periods of available capacity.Visit Reconciliation and Month-End SupportReconcile care visits and associated records to ensure all information is accurate and complete.Verify that care professionals have submitted the required hours and recorded visits correctly.Identify and flag discrepancies involving visit duration, additional carers, supervision visits,



or other adjustments that may affect invoicing or payroll.Prepare and verify information for the external payroll team.Assist with month-end invoicing and payroll-related checks.Complete month-end activities during the first few days of each month, providing approximately 2 days of support depending on workload.Recruitment AdministrationConduct initial screening of applicants and respond to recruitment enquiries.Contact candidates by telephone to confirm their location, commute considerations, availability, right to work, relevant experience, and other predefined screening criteriaRecord clear and useful qualitative notes from candidate conversations.Assess candidates' communication skills, professionalism, friendliness, and suitability against agreed criteria.Schedule interviews with the appropriate UK team members.Maintain recruitment calendars and interview records.Organize candidate notes and supporting information.Telephone and General Office AdministrationAnswer incoming telephone calls and provide a professional and friendly first point of contact.Take accurate messages and transfer calls to the appropriate team members.Make follow-up calls as required.Provide general administrative support to the office and wider team.Assist with other operational tasks as a flexible and dependable member of the office team.About the ClientOur client is an award-winning home care provider dedicated to helping older adults live safely, independently, and comfortably in their own homes. Through personalized support, highly trained care professionals, and a compassionate local team, it delivers trusted services spanning companionship, personal care, specialist support, and complex care. Recognized for service quality and a people-first culture, the organization continues strengthening communities while giving families confidence, reassurance, and dependable support when it matters most across every stage of the care journey.Join the Top 1% Talent. A Better Career. A Better Life.Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.#EmaptaEra #EmaptaIndia

📌 Office Administrator (Coimbatore)
🏢 Emapta Global
📍 Coimbatore