Job Purpose- Responsible for effectively distributing customer complaints to the appropriate CAM frontend teams for quick resolution.- Arrange customer appointments for issue resolution.- Process and track all CAM-related expenses across project sites.- Escalation management for CAM/WAP queries- Document maintenance and hygieneRoles & Responsibilities- Process bills and ensure timely monthly reconciliations.- Coordinate with teams for timely and qualitative closure of customer issues.- Track expenses by project, prepare maintenance budgets, and monitor budget vs. actuals.- Prepare and document consumables and consumption details monthly.- Maintain all documentation and ensure audit compliance.- Prepare and maintain all systems AMCs, warranties, and condominium handover folders.- Ensure smooth client interaction, follow through on complaints,



and maintain detailed documentation.- Prepare PM work schedules and ensure follow-through for all relevant sites.- Distribute customer complaints to frontend personnel and ensure resolution within TAT.- Arrange customer availability and support frontend personnel in attending to complaints.- Handle all customer correspondence and provide timely updates.- Track project learnings and submit reports to HOD for analysis.- Take on additional tasks and learning opportunities as assigned by the HOD.Qualifications- DEE or BE Electrical- High integrity, commitment, and honesty.- Excellent communication skills and tech-savvy.- Analytical mindset to generate insights from reports.- Solid adherence to processes and systems.

📌 CAM Manager (Sangli)
🏢 Gera Developments
📍 Sangli